Shipping & Returns Policy
Overview
All items ship within 1-2 business days unless stated otherwise. Once your items have shipped, it will take between 1-7 business days, depending on your chosen courier and delivery method.
We currently only ship domestic within the U.S. If multiple items are purchased with a pre-ordered item, the non pre-ordered items will ship separately.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
*Please note, drinkware is nonreturnable and nonrefundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
If you haven’t received a refund yet, please contact your bank and/or credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at hello@earth-kin.com.
Final Sale items
Items listed as “Final Sale” cannot be refunded.
Exchanges
We want you to be happy with your purchase. You may exchange a new and unused item in its original packaging for an equally priced item within the first 30 days of your purchase. To start an exchange, please send an email to hello@earth-kin.com. You will be responsible to pay the Return shipping fee. The new item will be shipped to you free of charge upon receipt of the original purchased item.
Returns
To start a return, you can contact us at hello@earth-kin.com.
We’ll send you a return shipping label, as well as, instructions on how and where to send your package. You will be charged a *$10/$50 label fee, which helps us to cover the costs. This fee will be deducted from your refund. Please note, the initial shipping cost is non-refundable. Items sent back to us without first requesting a return will not be accepted. We are not responsible for returned packages until they are received at our warehouse.
*$50 label fee for returning the MULE
*$10 label fee for all other accessories and products
You can always contact us for any return question at hello@earth-kin.com.
Need help?
Contact us at hello@earth-kin.com for questions related to refunds and returns.